Provider frequently asked questions (FAQ)

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How do I register for the online Provider Portal?

How do I reset my password?

When do I collect copays?

Is a referral to a specialty care provider a covered benefit?

Can I submit claims and attachments via a clearinghouse?

For DHMO-Capitation plans, when should I expect to receive the monthly eligibility roster?

When should I expect capitation payment?

What is Liberty Reimbursement for the DHMO-EPO plan?

Is there an annual maximum for Liberty Reimbursement or the DHMO-EPO plan members?

Will I receive an eligibility list for the Liberty Reimbursement or the DHMO-EPO plan?

For Liberty reimbursement or the DHMO-EPO plan members, does the entire family need to receive care from the same network provider office?

How do I report compliance, privacy, and ethics or fraud, waste, and abuse concerns?

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